Terms of Service

Sedam Intelligence · Halifax, Nova Scotia, Canada · Last updated November 3, 2026
This page may be shown in other languages for convenience. If a translation differs from the English version, the English version applies, unless your local law says otherwise.

Policy update: The new refund and Room Check guarantee terms apply to first purchases from September 24, 2026 (00:00 UTC). Earlier purchases and subscriptions keep their earlier refund and guarantee terms unless you agree to a change. This does not reduce your legal rights. Read the earlier terms and earlier refund policy.

1. The service

Sedam Staging takes photos of a real property and creates new looks for rooms and outdoor spaces. You can use it for your own home, a business, or a property listing. New buyer links and buyer activity reports are not included in the launch offer. Previously created links keep their existing access. Renovation tools create ideas that may change the building; those images cannot be shared as listing photos. Staging is produced by AI. Furniture and decor in a staged image are suggestions and are not present in the property; small details can differ from reality. Every altered listing image carries a "VIRTUALLY STAGED" label saved on the image, and the unaltered original is preserved and shown alongside. On a listing the label is not removable, on any plan, at any price. Personal subscriptions, Pro subscriptions and Ultra subscriptions may mark a project as personal use, which produces unlabelled images that carry no MLS kit and cannot be sent to buyers; those images must not be used on a listing.

Because the staging is generated, we cannot promise any render is unique. Another customer's room can come back looking similar, and the same photo submitted twice will not come back identical. Images are visual ideas, not measurements, building plans or a promise of how a finished project will look. Review them before making decisions or posting them.

2. Who can hold an account

You must be at least 18, able to enter a contract, and using photos you have permission to edit. Accounts may be used for personal projects, businesses or real estate. Keep your sign-in to yourself. You must be authorized to market any property you list. If you sign up for a brokerage or team, you are telling us you are allowed to bind them to these terms.

3. Your responsibilities

• Photo rights. Upload only photos you own or have permission to upload and edit. You may use Sedam for personal projects, business design, client presentations and property marketing. You must be authorized to market any property you advertise. Listing photos are usually owned by the photographer who took them — a copy in your MLS account is not the same as a licence to alter it. If a photographer's licence to you does not cover derivative works, you need their permission before staging their photo.
• Disclosure rules. Requirements for altered listing photography vary by board, MLS, state, and province. Meeting the rules that apply to you is your responsibility. Listing downloads include a label, the original photo and a disclosure note you can copy. These features do not replace the rules that apply where you post.
• Fair housing and advertising law. You are responsible for your listing advertising complying with fair-housing and human-rights law where you operate. We keep generated art to landscapes and abstracts and keep people out of staged rooms so a render does not signal who a home is "for", but what you publish, and the copy you publish around it, is yours.
• No tampering. Do not attempt to remove or obscure the disclosure label, do not present a staged image as an unaltered photo, and do not use a render to hide a defect or misrepresent a property in a transaction.
• People and privacy. Do not upload photos of identifiable people, or of a home's occupants' personal effects, without the consent you need to do so.
• Nothing unlawful. Do not use the Service for anything illegal, infringing, deceptive, or abusive, and do not attempt to break, overload, or work around the limits of your plan.

4. Plans, payment, cancellation

New web subscriptions are billed through Stripe monthly or annually. Prices are CAD in Canada and USD elsewhere; checkout shows the currency and total charge. An annual plan is paid for the full year, even when its price is shown as a monthly equivalent. A subscription keeps the currency it started in. Existing weekly subscriptions keep their agreed billing period. They renew automatically until cancelled. Cancel any time; access continues to the end of the paid period. Files you downloaded are yours to keep.

The free tier exists so you can judge the product before paying. It currently includes three free images per account — one staged photo is one image — on watermarked previews, spent however you like: three rooms in one look, or one room in up to three looks. These three are a one-time allowance and do not reset each month. Legacy Personal weekly subscriptions keep the allowance agreed at purchase. Personal monthly and yearly include 25 images each calendar month. Pro subscriptions include 100 images a month; Ultra subscriptions include 300. Paid plans have no daily image limit. You can use your available image balance in one day. Free allowances may change with notice.

Founding prices are exactly that: the price you sign up at is what you keep paying while your subscription stays active, and the published list price is what the plan becomes for new customers later. We may change prices with at least 30 days' notice; changes never apply retroactively to a period you have already paid for.

A new image or edit uses your allowance. Automatic retries do not use extra image credits, and failed images return to your balance. Monthly allowances reset each calendar month and do not roll over. Active paid web subscribers can buy a separate refill; its price and image count are shown before payment. A one-property purchase covers one new property’s first upload, up to 20 photos in one style; unused photo spaces do not carry over. App Store purchases use the price and period Apple shows and are managed through Apple Subscriptions.

Refunds are covered by our Refund Policy, which forms part of these terms.

5. Your content, our licence

You keep ownership of the photos you upload. You grant us the licence needed to run the service: storing your photos, sending them to the AI providers listed in our Privacy Policy, generating staged versions, and hosting the pages you share. That licence exists to operate the Service and ends when you delete the content, except for any routine backup copy, which goes when that backup is replaced.

You may keep and use images made for you for personal projects, business design, client presentations and authorized property marketing, subject to these terms. We claim no ownership of them. Listing images must keep their disclosure label. Unlabelled private images must not be used in property listings or buyer pages. Renovation ideas must keep their concept label and cannot be used as listing photos. We do not promise exclusive rights or copyright protection for AI-made images.

We do not use your photos or listings to promote Sedam Staging without your permission. In return, you agree not to use the Service's output — in particular the matched pairs of original and staged images it produces — to train, fine-tune, or evaluate a competing image-generation or virtual-staging model.

If you send us ideas or suggestions for the product, we can use them without owing you anything for them. We will never publish your listings or photos as an example without asking first.

6. Existing buyer pages

New buyer links are not included at launch. This section applies only to previously created links; it is not a promise of a feature on a new purchase.

Pages you share are public to anyone holding the link. You can revoke any individual tagged link, or rotate the listing link to disable every copy at once. What buyers do on those pages is summarized for you as described in our Privacy Policy; you agree not to represent that summary as more than it is — attribution of a tagged link tells you which link was used, not who was holding the phone.

7. Sarah (the AI phone assistant)

Sarah is a separate phone service and is not included in Sedam Staging plans. If you have a separate Sarah agreement: calls to your Sarah number are answered by an AI, recorded, and transcribed as described in the Privacy Policy. You are responsible for any call-recording disclosure your jurisdiction requires of you, and for how you use call summaries. Sarah answers and books — she does not give legal, financial, or contractual advice on your behalf.

8. Copyright complaints

If you believe a photo on this Service was uploaded without the rights to do so, email miguel@sedamintelligence.com with the page or image, what you own, and how we can reach you. We acknowledge within 5 business days, and where the claim is credible we take the material down while we sort it out and tell the account holder, who can respond. Accounts that repeatedly upload other people's photos are closed.

9. Service quality and availability

AI rendering occasionally fails or produces an imperfect room; when a listing finishes incomplete we say so rather than pretending otherwise, and you can re-submit. The service is provided as-is, without warranty of uninterrupted availability. We may modify features with notice where the change is material.

9a. Room Check promise

We check each result against your original, but AI can miss details. If a delivered staging image adds, removes or moves a wall, window or door, changes the view through a window, or changes the room layout without your request, tell us within 30 days of receiving it.

We will restore the affected image credit and offer a correction at no image cost to you. If we cannot correct the structural error, we will refund one payment period: one weekly payment, one monthly payment, or one-twelfth of your annual payment. For a one-property purchase, we will refund that purchase if we cannot correct the delivered set. On Free, we restore the image credit and offer the correction; there is no payment to refund.

This covers unwanted structural changes, not furniture choices, decor, lighting mood or small finish differences. It does not cover intentional structural changes in Renovation Concepts. Email miguel@sedamintelligence.com with the affected image. We compare it with the original. One guarantee claim per property; combined goodwill and guarantee refunds for the same charge will not exceed that charge. This limit does not apply to refunds or other remedies required by law.

This promise is on top of, and never limits, your rights under consumer-protection law. Earlier purchases retain the earlier guarantee as explained above.

Room Check is an automated image comparison, not a building inspection, legal certification or guarantee of approval by a listing service. You must review the original and result before publishing. We do not promise that using Sedam will sell a property, secure a client or meet every local listing rule.

10. If your use causes a claim against us

If someone brings a claim against us because of what you uploaded or published — a photographer whose photo you had no right to alter, a regulator or board over an advertisement you ran, or a party to a transaction who says a render misled them — you will cover our reasonable costs and any damages arising from it. We will tell you promptly about any such claim, let you take the lead in handling it, and not settle it without asking you.

11. Liability

To the extent the law allows, our total liability for any claim arising from the service is capped at the fees you paid us in the three months before the claim. We are not liable for indirect or consequential losses, or for the outcome of any listing, sale, or regulatory matter. Nothing in these terms limits liability that cannot lawfully be limited, including under consumer protection legislation that applies to you.

12. Ending an account

You can cancel a paid plan any time from your account or by email. Cancelling is not deleting: pages published with paid listing access stay viewable at their current links unless you delete the project or remove access. New renders, edits, downloads and sharing use your current plan. A paid single-listing purchase keeps its own delivery rights. Files you already downloaded are yours to keep.

You can start account deletion in Settings → Privacy & account. Save any photos you want to keep first. Cancel subscriptions before deleting; app-store payments continue unless cancelled in the store. If you need help, email miguel@sedamintelligence.com — deletion takes effect on the schedule in our Privacy Policy and takes your buyer pages down with it. We may suspend or end accounts that break section 3 — in particular photo rights and disclosure tampering — with a warning where the breach is honest error, and without one where it is not.

13. Consumer rights

If you buy as a consumer, your legal rights still apply. Our Room Check promise and goodwill refunds add to those rights. They do not replace them. Nothing here removes rights to a repair, replacement, price reduction, refund or withdrawal that the law gives you. Our liability limits and choice of law do not remove those rights.

EU consumers usually have 14 days to withdraw from a service bought online, starting when the contract is made. Legal exceptions may apply. Using an image does not, by itself, mean you agreed to lose that right. See our withdrawal instructions.

14. The legal frame

These terms are governed by the laws of Nova Scotia and the federal laws of Canada, and the courts there hear any dispute. Nothing here takes away a right your local consumer protection law gives you. You may bring a claim in your home country where the law allows it. You do not have to wait 30 days or email us before using a legal right. You can still email us to try to resolve a problem.

The Service links to and works with other companies' products; their terms govern their side, not ours. If a clause here is found unenforceable, the rest stand. These terms, the Refund Policy, and the Privacy Policy are the whole agreement; the date above changes when they do, and account holders are told by email of material changes.