Refund Policy

Sedam Intelligence · Halifax, Nova Scotia, Canada · Last updated August 19, 2026

Try it before you pay

You do not have to buy anything to see what Sedam Staging does. The free tier is permanent, and every new account gets 48 hours of the wider Pro feature set — every room, all six styles — on watermarked images. Use that first. This policy is for the case where you paid, and something was still wrong.

When we refund in full

We refund the whole charge, no argument, when all three are true:

• You ask within 7 days of the charge.
• You have rendered no more than one listing since that charge.
• You have not already taken a refund in the last 12 months.

This applies to monthly and yearly plans alike, and to your first charge or a renewal. Email miguel@sedamintelligence.com from the address on the account and say you want a refund — you do not owe us a reason, and we will not put you through a save attempt.

When we don't

Outside that window we do not refund, because the work is already done — every render costs us real money the moment you press the button, and the files are yours to keep whatever happens next. Specifically:

• More than 7 days have passed since the charge, or you have rendered two or more listings since it.
• Periods that already finished, or the unused part of the period you are in. Cancelling stops the next charge; it does not refund the current one.
• A second refund inside 12 months.
• An account closed for breaking section 3 of the Terms — photo rights or disclosure tampering.

If a renewal caught you by surprise and you had genuinely stopped using the product, write to us anyway. We would rather sort it out by email than have you dispute the charge with your bank.

When rendering fails

A refund is not the remedy for a bad render, and you should not have to ask for one. If the AI cannot produce a room faithfully, we tell you the listing finished incomplete rather than shipping something fabricated, and you can re-submit it at no cost. Re-rolls are free — they do not spend your listing allowance — up to ten a day on any one listing. If a listing is still not right after that, email us — we would rather fix the room than take the month back.

How to cancel

Open the studio and use the billing link in your account, which takes you to Stripe's own portal, or email miguel@sedamintelligence.com and we will do it for you. Cancelling takes effect at the end of the period you have paid for. It does not delete anything: your listings and buyer pages stay up, and rendering and downloads drop to the free tier's allowance.

Getting the money back

Refunds go back through Stripe to the card you paid with — we cannot send them anywhere else. Stripe releases the money immediately, but banks typically take 5 to 10 business days to show it on your statement, and some take longer. That gap is the bank's, not ours; if it has been longer than ten business days, tell us and we will send you the Stripe receipt to take to them.

Your legal rights

Nothing in this policy takes away a right your provincial or state consumer protection law gives you. If that law entitles you to more than this policy offers, it wins.