Refund Policy

Sedam Intelligence · Halifax, Nova Scotia, Canada · Last updated October 3, 2026

Policy update: The new refund and Room Check guarantee terms apply to first purchases from September 24, 2026 (00:00 UTC). Earlier purchases and subscriptions keep their earlier refund and guarantee terms unless you agree to a change. This does not reduce your legal rights. Read the earlier terms and earlier refund policy.

Try it before you pay

Free includes 3 images total, with no card and no monthly reset. Free images do not count toward the paid-image refund limit.

Subscription refunds

We refund the whole web subscription charge, including a yearly charge, when all three are true:

• You ask within 7 days of that charge.
• Your account has created no more than 3 successful paid images since that charge. Images made by clients through your links count too. Failed images and your free allowance do not count.
• You have not received a goodwill refund in the past 12 months.

This applies to weekly, monthly and yearly plans, for a first payment or renewal covered by this policy. Email miguel@sedamintelligence.com from your account address. You do not need to give a reason. A full subscription refund ends that paid access and stops its future renewals. Files already downloaded remain yours to use under the terms.

Outside these conditions, unused images or cancelling alone do not qualify for a goodwill refund. Contact us about a billing mistake or a service problem: those requests, the Room Check promise and refunds required by law are not limited by the goodwill rules.

One-property purchases

For a $19 one-property purchase, you can cancel for a full refund before processing begins. If we deliver no usable staged image, we will refund the purchase. If delivery is incomplete, we will offer a retry at no extra charge or a partial refund based on the undelivered share of the photos included in that purchase. Contact us so we can review the result with you.

Failed images and Room Check

Failed images do not use your image allowance: the reserved image is returned. A job still running reserves an image until it finishes. A new look or ordinary edit is a new generation and uses an image from your plan. A correction under our Room Check promise does not use an image.

If a delivered staging image has an unwanted structural change, report it within 30 days. We restore the image credit and offer a free correction. If we cannot correct it, we refund one weekly payment, one monthly payment or one-twelfth of an annual payment. A one-property purchase is refunded if its delivered set cannot be corrected. Free accounts receive the credit and correction, with no cash refund. See the scope and conditions in our Room Check promise.

Apple purchases

If Apple billed you, request a refund through Apple. Apple reviews those requests under its rules and applicable law. Sedam does not decide Apple refunds. Contact us for help with the image itself.

Cancel a subscription

For web purchases, open Billing in the studio, then Manage billing, or email us. For Apple purchases, use your Apple subscription settings. Cancelling stops future renewals; access continues until the paid period ends unless you receive a full refund. It does not delete your work. New images, downloads and sharing follow your current plan.

Receiving a refund

We review web refund requests by email. Approved refunds go to the original payment method. The time to appear depends on the payment provider and your bank. We will confirm when the refund has been issued; contact us if it does not arrive.

Withdraw from a contract

EU consumers usually have 14 days to withdraw from a service bought online, starting when the contract is made. This is separate from our 7-day goodwill refund and from stopping a renewal. Your legal rights are not limited by how many images you made or by a past goodwill refund. Legal exceptions can apply; using an image alone is not a waiver.

For a web purchase, sign in to the studio and open Account → Plan & billing → Withdraw from contract. Enter your name and order reference, or plan and purchase date. Review them, then choose Confirm withdrawal. We save the notice and its time before trying to email a receipt. You can also download that receipt. A receipt confirms your notice; it is not a refund decision.

You do not need to give a reason. You can also email info@sedamintelligence.com with a clear notice. Optional model: “I withdraw from my purchase of [plan or order], made on [date]. My name is [name]. My account email is [email].” Send your notice before the withdrawal period ends.

For Apple-billed purchases, use Apple Account → Purchase History, select the order, then choose Withdraw Transaction where available. Apple provides confirmation and handles the payment under its EU purchase terms. You can also contact Apple about a purchase.

Your legal rights

This policy does not limit rights or refunds required by law. Where the law gives you more protection, that protection applies. We do not pay the same voluntary refund twice for one charge; this does not limit other remedies required by law.