ARCHIVED POLICY — applies only where earlier purchase terms remain in force.
Not the current offer.
Refund Policy


Sedam Intelligence · Halifax, Nova Scotia, Canada · Last updated August 19, 2026




In plain words: You can get a full refund if you ask within 7 days, have created no more than one listing since the charge, and have had no refund in the past 12 months. Read the full policy below for details and exceptions.




Try it before you pay


You do not have to buy anything to see what Sedam Staging does. The free tier costs nothing and needs no card: three free images per account — one staged photo is one image — on watermarked previews, spent however you like. They are a one-time allowance rather than a monthly one, and there is no clock running out on you. Use that first. This policy is for the case where you paid, and something was still wrong.



When we refund in full


We refund the whole charge, no argument, when all three are true:



You ask within 7 days of the charge.


You have rendered no more than one listing since that charge.


You have not already taken a refund in the last 12 months.



This applies to monthly and yearly plans alike, and to your first charge or a renewal. Email miguel@sedamintelligence.com from the address on the account and say you want a refund — you do not owe us a reason, and we will not put you through a save attempt.



When we don't


Outside that window we do not refund, because the work is already done — every render costs us real money the moment you press the button, and the files are yours to keep whatever happens next. Specifically:



More than 7 days have passed since the charge, or you have rendered two or more listings since it.


Periods that already finished, or the unused part of the period you are in. Cancelling stops the next charge; it does not refund the current one.


A second refund inside 12 months.


An account closed for breaking section 3 of the Terms — photo rights or disclosure tampering.



If a renewal caught you by surprise and you had genuinely stopped using the product, write to us anyway. We would rather sort it out by email than have you dispute the charge with your bank.



When rendering fails


If an image cannot pass Room Check, it is shown as failed instead of being published, and its reserved image is returned to your allowance. A new version or edit is a new generation and uses an image from your plan. Daily limits also apply. On a free account with a purchased single listing, later changes follow that project's daily limits. If a result is still wrong, email us for help. The refund terms above still apply.



How to cancel


Open the studio and use the billing link in your account, which takes you to Stripe's own portal, or email miguel@sedamintelligence.com and we will do it for you. Cancelling takes effect at the end of the period you have paid for. It does not delete anything: your listings and buyer pages stay up, and rendering and downloads drop to the free tier's allowance.



Getting the money back


Refunds go back through Stripe to the card you paid with — we cannot send them anywhere else. Stripe releases the money immediately, but banks typically take 5 to 10 business days to show it on your statement, and some take longer. That gap is the bank's, not ours; if it has been longer than ten business days, tell us and we will send you the Stripe receipt to take to them.



Your legal rights


Nothing in this policy takes away a right your provincial or state consumer protection law gives you. If that law entitles you to more than this policy offers, it wins.

Sedam Intelligence · Halifax, Nova Scotia · Terms of Service · Privacy Policy · sedamintelligence.com