FAQ — Sedam Intelligence

Getting started

How fast can Sarah be answering my calls? +

Sarah is live now. She's done-for-you: we set her up, you don't lift a finger. Pricing is set on your free Money-Leak Audit — priced to what you're losing, billed monthly, cancel anytime.

How does Sarah know about my business and listings? +

When you come on board, you'll fill out a quick 5-minute onboarding form where you tell us:

Your name and brokerage — so she introduces herself properly
Areas you serve — for location-specific responses
Your phone number — for urgent call transfers
Business hours — when to transfer vs. take messages
Custom greeting — choose exactly how Sarah answers your calls

Sarah uses this information to give professional, personalized responses to every caller.

What's the difference between Basic and Pro? +

Basic Plan:

24/7 call answering and message taking
Urgent call transfers to your phone
SMS and email alerts for every call
Bilingual — English + French
1,500 minutes/month included — no overage charges

Pro Plan:

Everything in Basic, plus:
Lead qualification — Sarah asks budget, timeline, pre-approval
Appointment booking — Calendly and Google Calendar
Leads pushed to your CRM — native Follow Up Boss + webhook
Real-estate knowledge base — listings, FSBO, past clients
Call recordings & transcripts — full conversation logs
10+ languages — Sarah auto-detects the caller and answers in their language
5,000 minutes/month included — no overage charges

Brokerage / Teams (custom):

Full Pro for every agent in your office, at a wholesale rate — you keep the margin
Done-for-you setup, priority support, compliant under your broker of record
Talk to us for volume pricing

Every plan is done-for-you and priced to what you're losing — your number is set on your free Money-Leak Audit. Billed monthly, cancel anytime.

Technical details

How do I forward my existing business number to Sarah? +

We'll provide you with Sarah's dedicated Canadian phone number during setup. You have two options:

                            Option 1: Call Forwarding (Recommended)

                            Forward your existing business line to Sarah's number. Callers still dial your number, but Sarah answers.

                            Rogers / Fido: Dial *21*[Sarah's number]# and press call. Cancel: #21#

                            Bell: Dial *72, then dial Sarah's number. Wait for tone. Cancel: *73

                            Telus / Koodo: Dial *21*[Sarah's number]#. Cancel: #21#

                            Freedom Mobile: Dial *21*[Sarah's number]#. Cancel: #21#

                            iPhone: Settings → Phone → Call Forwarding → Toggle on → enter Sarah's number

                            Android: Phone app → Settings → Calls → Call Forwarding → Always forward

Option 2: Use Sarah's Number Directly — update your website and listings with Sarah's number. Many realtors use it as their "office line" while keeping their personal number private.

We include the exact instructions for your specific carrier in your welcome email.

Is there a limit on call minutes? +

Every plan includes far more minutes than a busy agent uses — 1,500/month on Basic (about 50 minutes of calls every single day) and 5,000/month on Pro — with no per-minute billing and no surprise overage charges. In the rare case you max out, Sarah takes voicemails and still texts you every message, and we'll move you to a bigger plan. Pick your plan by the features you need, not the call volume:

Basic: Solo agents who need their missed calls caught
Pro: Agents who want qualification, booking, CRM push, and 10+ languages
Premium: Teams who need multiple seats and shared reporting

Upgrade or downgrade anytime with one click.

Is my data secure and private? +

Absolutely. We're PIPEDA compliant for Canadian privacy laws:

Recording is announced at the start of every call, as PIPEDA requires
Encrypted call recordings and transcripts
Your data is never sold or shared with third parties
You own all your call data — every recording and transcript is in your dashboard

Your client conversations are as private as if you answered the phone yourself.

Billing & plans

How much does Sarah cost? +

Sarah is done-for-you, priced to what you're losing — your number is set on your free Money-Leak Audit (CAD, billed monthly). No setup fees, no contracts, cancel anytime. One saved deal pays for Sarah many times over.

Can I upgrade or downgrade my plan? +

Yes — anytime.

Upgrade to Pro: Immediate access to all Pro features
Downgrade to Basic: Takes effect at your next billing cycle
Simple billing: You're only ever charged for the plan you're on

Many customers start Basic and upgrade to Pro once they see the lead-quality lift.

What if I need to cancel? +

Cancel anytime, no penalty:

Cancel through your dashboard or contact us
Sarah stays active until your current billing period ends
Export all call data and transcripts
Come back anytime — your setup is saved

Frequently asked questions

Getting started

Technical details

Billing & plans

Still have questions?