Frequently asked questions

Everything you need to know about Sarah and founding membership.

Getting started

When does Sarah go live? +

Sarah goes live for the founding cohort on June 1, 2026. The first 30 Canadian realtors to join the waitlist lock in founding-member pricing ($47 Basic / $97 Pro) for life. After public launch, prices rise to $97 / $167.

How does Sarah know about my business and listings? +

After you join the waitlist, you'll fill out a quick 5-minute onboarding form where you tell us:

Your name and brokerage — so she introduces herself properly
Areas you serve — for location-specific responses
Your phone number — for urgent call transfers
Business hours — when to transfer vs. take messages
Custom greeting — choose exactly how Sarah answers your calls

Sarah uses this information to give professional, personalized responses to every caller.

What's the difference between Basic ($47) and Pro ($97)? +

Basic Plan ($47/month):

24/7 call answering and message taking
Urgent call transfers to your phone
SMS and email alerts for every call
150 minutes included

Pro Plan ($97/month):

Everything in Basic, plus:
Lead qualification — Sarah asks budget, timeline, preferences
Appointment booking — works with Calendly and booking links
Email collection — captures lead emails for follow-up
Call recordings & transcripts — full conversation logs
300 minutes included

Technical details

How do I forward my existing business number to Sarah? +

We'll provide you with Sarah's dedicated Canadian phone number during setup. You have two options:

                            Option 1: Call Forwarding (Recommended)

                            Forward your existing business line to Sarah's number. Callers still dial your number, but Sarah answers.

                            Rogers / Fido: Dial *21*[Sarah's number]# and press call. Cancel: #21#

                            Bell: Dial *72, then dial Sarah's number. Wait for tone. Cancel: *73

                            Telus / Koodo: Dial *21*[Sarah's number]#. Cancel: #21#

                            Freedom Mobile: Dial *21*[Sarah's number]#. Cancel: #21#

                            iPhone: Settings → Phone → Call Forwarding → Toggle on → enter Sarah's number

                            Android: Phone app → Settings → Calls → Call Forwarding → Always forward

Option 2: Use Sarah's Number Directly — update your website and listings with Sarah's number. Many realtors use it as their "office line" while keeping their personal number private.

We include the exact instructions for your specific carrier in your welcome email.

What if I get more calls than my included minutes? +

We send usage alerts when you're approaching your limit so there are no surprises. If you consistently need more, we'll help you find the right plan:

Basic (150 min): Solo agents getting started
Pro (300 min): Busy agents and growing teams

Most realtors find Basic covers their needs. Upgrade anytime with one click.

Is my data secure and private? +

Absolutely. We're PIPEDA compliant for Canadian privacy laws:

All data stored on Canadian servers
Encrypted call recordings and transcripts
No data sharing with third parties
You own all your call data and can export it anytime

Your client conversations are as private as if you answered the phone yourself.

Billing & plans

Is the founding-member pricing locked in for life? +

Yes. As a founding member, you'll pay $47 (Basic) or $97 (Pro) for as long as you're a customer. When prices rise later (to $97/$167), you keep your original rate. This is our way of thanking early customers who help us launch.

Can I upgrade or downgrade my plan? +

Yes — anytime.

Upgrade to Pro: Immediate access to all Pro features
Downgrade to Basic: Takes effect at your next billing cycle
Founding pricing preserved: You keep your original rates on any plan

Many customers start Basic and upgrade to Pro once they see the lead-quality lift.

What if I need to cancel? +

Cancel anytime, no penalty:

Cancel through your dashboard or contact us
Sarah stays active until your current billing period ends
Export all call data and transcripts
If you return later, we'll try to restore your founding pricing

Still have questions?

Miguel personally handles all founding-member onboarding and is happy to answer any question.

miguel@sedamintelligence.com Call (647) 372-5027

Response time: within 4 hours during business days.